Refund policy

Return Policy

At Bullet Proof Fabricating, our goal is to ensure you're completely satisfied with your purchase. We understand that sometimes an item may not meet your expectations, and we've designed our return policy to be as easy and straightforward as possible.

Damage/Loss During Shipping

In the rare event that your order arrives damaged or is lost during shipping, please reach out to us immediately at info@bpfabricating.com. We're here to assist with filing a claim and ensuring you receive a replacement or refund as quickly as possible.

Easy Returns

  • Return Window: You have 14 days from the date of receiving your purchase to initiate a return.
  • Condition: Items must be unused, in the same condition you received them, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

To initiate a return, please contact us at info@bpfabricating.com and we'll guide you through the process.

Restocking Fee

To continue offering competitive prices and high-quality products, a minimal restocking fee of 10% is applicable for returns that are not the result of our error.

Cancellations

Cancellations are part of shopping online; we get it. All order cancellations, regardless of when they are requested, will incur a fee of 5% to cover payment processing and service charges.

Custom Products

Custom-made items, including our Custom Completed Grills, are created just for you and cannot be returned or refunded. We encourage customers to review their orders carefully before submitting.

Sale Items

All sales are final for items purchased at a discounted price, including those bought with coupon codes.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. After a refund is issued, it typically takes 3 to 5 business days to appear in your account.

Exchanges

We replace items if they are defective or damaged. If you need an exchange for the same item, please email us.

Shipping

You are responsible for the shipping costs for returning your item. We recommend using a trackable shipping service for items over $75.