Frequently Asked Questions

Our shipping policy covers the 48 contiguous United States and Canada. US orders ship with UPS, FedEx, or USPS. Rates are calculated at checkout using shipment weight and destination; expedited options are shown where available. For destinations outside these areas, ask us to confirm shipping before ordering.

A tracking number is emailed once your order ships. Allow up to 24 hours after the shipping confirmation for tracking to update. Carrier transit time is separate from production, restock, and processing time.

Bed racks and larger components may travel by freight. A valid street address is required and a dock or liftgate may be needed. We will contact you to confirm freight delivery details. Oversized items cannot currently be shipped to PO Boxes, and local pickup is not currently available.

Contact info@bpfabricating.com within 7 days of the expected delivery date. Keep the original packaging and take photos of damage. Optional shipping insurance and loss protection are available at checkout; claim handling and coverage follow our shipping policy.

Standard order processing is 1 to 3 business days, Monday to Friday excluding holidays. Custom, made to order, and out of stock products can require additional production or restock time. Check the current estimate on the specific product page before ordering; that estimate is separate from carrier transit time.

An order for a product still being manufactured or restocked will take longer than standard processing. Consolidated US shipments can also affect dispatch timing. Product page estimates can change, so contact BPF with your order number for an update on your order rather than relying on another customer's delivery timeline.

We take on select custom fabrication projects. Contact BPF to discuss your requirements, availability, and a quote. Custom made items cannot be returned or refunded under our return policy.

Canadian orders ship from our Canadian facility. No additional duties or import fees are applied to Canadian orders; what you see at checkout is what you pay, as stated in our shipping policy.

Please contact BPF with your country, postal code, and desired products before ordering so we can confirm availability, shipping arrangements, and any applicable import requirements for your destination.

Contact info@bpfabricating.com within 14 days of receiving your purchase before sending anything back. Eligible items must be unused, in their original condition and packaging, with proof of purchase. We will provide return instructions. Read the full return and refund policy before requesting a return.

A 10% restocking fee applies to returns that are not due to our error, and the customer pays return shipping. All order cancellations incur a 5% fee under our published policy. See the return and cancellation terms for details.

Custom made products, including Custom Completed Grills, cannot be returned or refunded. Sales of discounted products, including purchases made with coupon codes, are final under our return policy. Contact us if an item is defective or damaged.

We notify you whether a refund is approved after receiving and inspecting the return. Approved refunds go to the original payment method. After a refund is issued, it typically takes 3 to 5 business days to appear in your account. Contact us if you need an update.

Start with the instructions, videos, and PDFs in your product description, or browse the Installation Guides & Videos directory. Detailed instructions stay on the product pages. Printed instructions are not included with every product, and some guides may not yet be available.

No. Requirements vary by product. For example, the 2005 to 2023 Tacoma driver side recovery hook requires drilling for functional recovery use, while the Land Cruiser tailgate storage panel requires cutting. Read the complete guide and product notes before starting. Contact BPF if you are unsure; we do not offer installation services directly.

Email your order number, product, vehicle year and model, and clear photos to info@bpfabricating.com. Kit contents and tools vary. For pet barriers, check the rear seat headrest mounting instructions before assuming the brackets are incorrect. Initial assembly may require tools even when later removal is tool free.

Match the vehicle, generation, model year, and seating configuration to the specific product listing. Check notes for aftermarket bumpers, grille guards, skid plates, lifts, or modified interiors. Send us your vehicle details and photos if fitment is uncertain; a lifted or modified vehicle is not automatically compatible with every accessory.

The current 5th Gen Toyota 4Runner pet barrier is listed for 2010 to 2024 vehicles, with 5 Seater and Third Row Seating options. Compatibility with 2025 and newer 6th Gen 4Runners has not been verified. Contact BPF before ordering for a newer generation.

Yes. The Tesla Model Y pet barrier fits the refreshed Model Y Juniper, including the 2026 Model Y, as well as the previous design with factory headrest mounting. Contact us to confirm any unusual seating configuration or modified interior.

Use the 2005 to 2015 Tacoma panel, 2016 to 2023 Tacoma panel, or 1993 to 1997 Land Cruiser and 1996 to 1997 LX450 panel for your vehicle. These provide lockable tailgate storage and a flat work surface, but their installation procedures differ. The Tacoma panels listed here are not for 2024 and newer trucks.

Email info@bpfabricating.com or visit our Contact page. Customer service hours are Monday to Friday, 9 AM to 5 PM. Include your order number for order questions, or your product, vehicle model, year, and relevant photos for installation or fitment help.